3. Upgrade your VidyoPortal and VidyoRouter

This chapter describes how to upgrade your VidyoPortal and VidyoRouter. If you are installing your system for the first time, skip this chapter and proceed to 4. Configure your server.

Caution

After a Vidyo Server (VidyoPortal, VidyoRouter, VidyoGateway, or VidyoReplay) has been upgraded, it cannot be reverted to a previous version.

The following steps reference the procedures you must perform to upgrade your Vidyo conferencing system. Follow the steps in the order listed.

To upgrade your VidyoPortal, VidyoRouter, and other Vidyo servers:

  1. Back Up Your VidyoPortal Database – The first procedure you must perform when upgrading your Vidyo conferencing system is to back up the VidyoPortal database.
  2. Upgrade Your VidyoRouters – Perform this step only if you have any secondary VidyoRouters (along with your VidyoPortal). Otherwise, skip this step.
  3. Upgrade Your VidyoGateways – Perform this step only if you have one or more VidyoGateways as part of your Vidyo servers. Otherwise, skip this step.
  4. Upgrade Your VidyoReplays – Perform this step only if you have one or more VidyoReplays as part of your Vidyo servers. Otherwise, skip this step.
  5. Upgrade Your VidyoPortal – The procedure used for upgrading your VidyoPortal depends on whether you have the Hot Standby software option on your VidyoPortal.
  6. Upgrade Your VidyoPortal without Hot Standby – Upgrades are performed using the System Upgrade tab in the Super Admin Portal. See Upgrade your VidyoPortal system software.
  7. Upgrade Your VidyoPortal with Hot Standby – The following two methods are available for upgrading your VidyoPortal while running the Hot Standby software option:
  8. Upgrade your Hot Standby VidyoPortals while keeping one server online
  9. Upgrade your Hot Standby VidyoPortals while taking both servers offline

    10. Regardless as to how you upgraded your VidyoPortal, you should now confirm that all your components are upgraded and have a Status of UP on the Components Table. Any external components, VidyoRouters, VidyoGateways, and VidyoReplays that were previously listed as DOWN, NEW, or in Alarm should have automatically updated or cleared. If any component remains with an Alarm, mouse over the Alarm to display the reason for the Alarm. Try rebooting the component in Alarm to clear the Alarm; otherwise, attempt to correct the issue based on the alarm reason presented. See Configure scheduled and public room settings.

    If any external components, VidyoRouters, VidyoGateways, and/or VidyoReplays, were not already upgraded, upgrade them now as described in the steps in this chapter. Once upgraded, ensure that you reboot the VidyoPortal so that each additional component may be automatically updated.

  1. Upload the Endpoint Software to the VidyoPortal – After performing a VidyoPortal upgrade, you typically need to upload new endpoint software as well. See Manage endpoint software.