VidyoGateway known issues
The following table lists the known issues in VidyoGateway.
Key |
Summary |
---|---|
XGW-754 |
The "You are the only person in the call" prompt cannot currently be modified. |
XGW-574 |
If a user has duplicate entries in their CA file, calls to legacy endpoints do not connect successfully. |
XGW-573 |
H.323 calls that go through the gatekeeper do not show the EndpointPublicIPAddress correctly in the CDR. |
XGW-547 |
When an H.323 call is dialed out to a legacy device via a saved Legacy Endpoint Alias, the IP address of the device is displayed in the call rather than the device's alias. |
XGW-539 |
If a user adds a service prefix on the "Add Service" pop-up on the VidyoGateway Admin UI Services tab and then clicks Save, the VidyoGateway sometimes reboots. |
XGW-498 |
When participants first dial into a video conference, audio-only participants are audible to other participants during the welcome message and DTMF instructions (e.g., enable disable entry/exit and mute/unmute audio). The audio-only participant does not hear the other participants during this time (there is only one-way audio) and will only start to hear other participants when the instructions have fully played. |
XGW-402 |
If audio-only participants join a call where all users are hard-muted, the audio-only participants are not muted but the UI on the portal moderation page shows them as muted. Workaround: Confirm trusted CA bundle does not have duplicate entries. Once confirmed, re-upload trusted CA bundle. |
XGW-364 |
When dialing to a Webex SIP address, video may not get negotiated correctly. Workaround: Use a H.323 service profile to join the conference. |
XGW-337 |
The H.323 service will not start if the configured H.245 TCP port is lower than 1025. Workaround: Configure the minimum H.245 TCP port to 1025 or higher. |
XGW-284 |
SNMP MediaQualtiyThresholdAlert trap may not show the correct value for jitter. |
VGW-2566 |
When a Safari browser is used to export whitelisted and blacklisted IP addresses, the export may fail. |
VGW-2094 |
When hundreds of trusted authority certificates are imported, the Security > Advanced tab takes a long time to load. In some cases, the browser may warn that the server is unresponsive. |