Version 22.4.0—September 2022

What's new in this release?

Ability to change the beauty screen layout for patients/providers
Admins can now change the layout of the guest beauty screen to a layout optimized for a patient/provider experience.
This feature is available for all users, including Epic users.
The new layout includes separate Provider Join and Patient Join buttons.
The Provider Join button requires the user to log in.
The Patient Join button requires the user to input a display name, and the user joins as a guest.
To change the beauty screen layout to the one shown below, admins must add the beautyScreenMode=1 parameter to the URL.
Admin-uploaded virtual backgrounds and default backgrounds
In addition to the virtual backgrounds that already come with the VidyoConnect desktop app, admins can now upload up to ten more images.
Supported image formats are PNG and JPG, and the image size cannot exceed 2MB. (Note: When viewing a custom image in your self-view tile, the image appears as you see yourself in a mirror: that is, the image appears flipped for you, but it is fine for the other call participants.)
For privacy reasons, only logged-in (registered) users can see the admin-uploaded images.
Additionally, admins can now configure a default virtual background for guests and/or registered users who haven’t selected any virtual backgrounds before.
To add virtual background images or to configure a default virtual background, tenant admins must use custom parameters on the Settings > Feature Settings > Custom Parameters page in the Tenant Admin portal.
To add a virtual background image, use the CustomVirtualBackground1 through CustomVirtualBackground10 parameters. In the Value field, enter the URL of the image.
To add a default virtual background, use the DefaultCameraEffect parameter. In the Value field, you can enter BLUR or IMAGE_1 through IMAGE_7 for guests. For registered users, you can enter BLUR, IMAGE_1 through IMAGE_7, or CUSTOM_1 through CUSTOM_10.
For more information, refer to the "Configuring Custom Parameters" section in the VidyoPortal and VidyoRouter Administrator Guide version 22.4.1 or later.
Voluntary hardware test
In this release, we're introducing a voluntary pre-call hardware test which enables users to check their hardware before joining a call.
The voluntary hardware test is enabled by default.
A mandatory hardware test, which requires users to perform the test before joining the call, is also available and still can be initiated by admins using custom invocation via Epic CAL.
Users can access the voluntary test before they join the conference by clicking Test Conference Hardware on the VidyoConnect beauty screen.
Users can then go through three steps that help them check their speaker, microphone, and camera. For each step, they choose the device and perform the test.
Speaker Test: When initiated, the speaker test plays a sound with a visual indication. This enables them to know if your speakers are working correctly.
Microphone Test: The microphone test is a two-step process. First, the user records their voice for five seconds.

Next, VidyoConnect plays back the recording, and the user can indicate if they heard the sound.
Camera Test: The camera test displays video from the user’s camera. They can then indicate if they see the video.
Ability to add contact information to the hardware test
Tenant admins can now add their contact information to the hardware test so users can reach out for support if they are experiencing issues with their hardware.
You can enter your own help text (maximum 4096 characters). We include dedicated spaces for links to your email and phone number. If you enter a URL, it is also clickable.
To add the contact information, tenant admins must use the HWTContactInfo, HWTContactEmail, and HWTContactPhone parameters on the Settings > Feature Settings > Custom Parameters page in the Tenant Admin portal.
For more information, refer to the "Configuring Custom Parameters" section in the VidyoPortal and VidyoRouter Administrator Guide version 22.4.1 or later.
Post-call survey
All our VidyoConnect products now offer a post-call survey. This feature presents users with a five-star survey at the end of each call.
The result of the survey is reported to Google Analytics.
Tenant admins can enable this on their tenant for guest users and registered users separately by using the callQualityRatingEnabled parameter on the Settings > Feature Settings > Custom Parameters page in the Tenant Admin portal. In the Value field, enter 1 to enable the survey.
For more information, refer to the "Configuring Custom Parameters" section in the VidyoPortal and VidyoRouter Administrator Guide version 22.4.1 or later.